Privacy Policy

1. Introduction

Welcome to YourServices.ie ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cleaning services platform.

By using our services, you agree to the collection and use of information in accordance with this policy. If you have any questions, please contact us at info@yourservices.ie.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide, including:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile photo, address, Eircode
• Payment Information: Payment card details (processed securely via Stripe)
• Communication Data: Messages sent through our platform

2.2 Cleaner-Specific Information

If you register as a cleaner, we additionally collect:

• Date of birth and nationality
• PPS Number (for tax compliance)
• Government-issued ID documents
• Bank account/IBAN details for payments
• Video verification for identity confirmation
• Service areas and availability preferences

2.3 Automatically Collected Information

• IP address and browser type
• Device information
• Pages visited and time spent
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Service Delivery: To facilitate bookings between customers and cleaners
• Account Management: To create and manage your account
• Payment Processing: To process payments and transfers
• Communication: To send booking confirmations, reminders, and updates
• Identity Verification: To verify cleaner identities for safety
• Legal Compliance: To comply with tax and employment regulations
• Improvement: To improve our services and user experience
• Safety: To ensure the safety of our users

4. Information Sharing

We may share your information with:

• Service Providers: Stripe (payments), Mailgun (emails), Twilio (SMS)
• Other Users: Customers and cleaners can see limited profile information necessary for bookings
• Legal Authorities: When required by law or to protect rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security audits
• Access controls and authentication
• Secure payment processing via PCI-compliant providers

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request limitation of processing
• Right to Portability: Receive your data in a portable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info@yourservices.ie.

7. Cookies

We use cookies and similar technologies to enhance your experience. These include:

• Essential Cookies: Required for the website to function
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie consent banner.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax records for 6 years)
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your data within 30 days, except where retention is required by law.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Data Protection Commission (DPC) of Ireland at www.dataprotection.ie.