YourServices.ie
These Terms and Conditions ("Terms") govern your use of the YourServices.ie website and the facilitation services we provide. By using our Website, you agree to be bound by these Terms. If you do not accept these Terms, you must stop using the Website immediately.
Last Updated: 04 April 2026
YourServices.ie
Registered by:Etkin Ozkalan
32 Skelligs Court, Waterville, Dublin 15, Ireland, D15 KT98
YourServices.ie operates as a facilitator, connecting potential customers with independent professionals ("Professionals"). We do not provide any professional services ourselves.
3.1 Customers may submit a Request describing their service needs.
3.2 Based on this Request, YourServices.ie may provide the Customer with contact details of Professionals who appear suitable.
3.3 Up to five Professionals may contact the Customer directly, or the Customer may contact them.
3.4 We do not guarantee that Professionals will be available, suitable, qualified, or willing to take on the work.
3.5 YourServices.ie performs basic vetting of Professionals — including identity verification, review of self-declared insurance, and an onboarding interview. This vetting is a good-faith effort and does not amount to a warranty of skill, safety, or continuing compliance.
3.6 Any agreement for services is made directly between the Customer and the Professional under a Customer Contract.
3.7 YourServices.ie is not a party to the Customer Contract and bears no responsibility for the performance of any services.
3.8 The Facilitation Services are provided to Customers at the prices shown on the Website. Where a booking is placed, the total amount payable (including any platform fee, VAT, and third-party processing fees) is displayed to the Customer for confirmation before payment is taken. Free browsing of the Website itself carries no charge.
4.1 It is the Customer's sole responsibility to check the Professional's:
before entering into any agreement.
4.2 All reviews posted must be honest, fair, and lawful.
4.3 We may remove any review that is abusive, misleading, unlawful, defamatory, or inappropriate.
5.1 Professionals must ensure that all services offered are performed:
5.2 Professionals must clearly inform Customers that YourServices.ie is not the service provider.
5.3 All information provided to YourServices.ie (business details, contact information, service descriptions) must be accurate and kept up to date.
5.4 Professionals agree not to engage in misleading, unlawful, or unethical conduct.
6.1 YourServices.ie is not liable for:
6.2 YourServices.ie does not guarantee that:
6.3 Nothing in these Terms excludes liability for:
6A.1 Contact-First Requirement. If you are dissatisfied with any service or charge, you must contact YourServices.ie in writing at support@yourservices.ie within seven (7) calendar days of the service date. We will investigate every legitimate complaint and, where warranted, issue a refund in line with our Cancellation & Refund Policy (Section 6B). You agree not to initiate a bank chargeback, card dispute, or PayPal reversal without first exhausting this contact-and-resolution process.
6A.2 Bad-Faith Chargebacks. A chargeback filed before contacting us, or filed after a service has been successfully delivered and evidenced by (i) a signed completion code, (ii) time-stamped photos, (iii) cleaner GPS check-in, (iv) a customer online rating, or (v) any subsequent recurring session, is considered a "Bad-Faith Chargeback".
6A.3 Administrative Recovery Fee. For every Bad-Faith Chargeback we reserve the right to charge you a flat administrative fee of €75 per disputed transaction, plus the actual payment-processor dispute fee as reflected in our systems at the time of the dispute, plus the full amount of the underlying service. This fee reflects our reasonable administrative costs (dispute-response evidence packaging, staff time, and processor penalty exposure) and is not a penalty within the meaning of Irish or EU consumer law.
6A.4 Debt Collection & Legal Costs. Unpaid amounts arising from a Bad-Faith Chargeback (including the €75 administrative fee, the processor dispute fee, and the service value) will be referred to a licensed debt-collection agency and, if necessary, pursued through the Irish courts. You will be liable for all reasonable debt-recovery and legal costs, including solicitor fees, court fees, and interest at 8% per annum under the Late Payment in Commercial Transactions Regulations where applicable.
6A.5 Account Suspension. Any customer account associated with a Bad-Faith Chargeback will be permanently blacklisted from booking any further services on YourServices.ie or any successor platform. This includes bookings made under a different name or email address at the same delivery address.
6A.6 Data Sharing. By using the Service you consent to our sharing your booking, payment, and dispute records with (a) Stripe as the payment processor, (b) our debt-collection agency, and (c) our legal representatives, strictly for the purpose of defending or recovering the disputed amount, in accordance with our Privacy Policy and GDPR Article 6(1)(f) (legitimate interests).
6A.7 Fraudulent Chargebacks. Filing a chargeback with false statements to your card issuer (e.g. "service not received" when it was in fact delivered) constitutes payment-card fraud under the Criminal Justice (Theft and Fraud Offences) Act 2001, Section 25, and will be reported to the relevant authorities.
6A.8 Statutory Rights Preserved. Nothing in this Section limits your statutory rights under the Consumer Rights Act 2022 or the Sale of Goods and Supply of Services Act 1980. If you believe a charge is genuinely unauthorised (e.g. a stolen card, or someone booked without your consent), you retain the full right to dispute it with your bank without penalty.
6B.1 Cancellations are handled on a sliding-scale basis, measured from the scheduled start time of the booked cleaning:
| When you cancel | Refund | Cancellation fee |
|---|---|---|
| 48 hours or more before start | 100% | 0% |
| Between 24 and 48 hours before start | 70% | 30% cancellation fee |
| Less than 24 hours, same-day, or after cleaner has been dispatched | 0% | 100% (full charge stands) |
| After the cleaning has been performed | 0% | Service delivered — no refund |
6B.2 If a payment was authorised but not yet captured (this applies to some pre-booking flows), and the cancellation falls in a "100% refund" window, the authorisation will be released rather than issued as a refund. Funds typically clear back to your card within 5–10 business days depending on your bank.
6B.3 Refunds are issued to the original payment method. Third-party processor fees (Stripe, PayPal, etc.) are non-refundable and may be deducted from your refund where they cannot be reclaimed by us.
6B.4 If we cancel a booking (e.g. because no suitable Professional is available), you receive a 100% refund with no cancellation fee, regardless of how close to the start time we cancel.
6B.5 If a Professional attends but the cleaning cannot be completed due to circumstances at the property (locked door, no access, unsafe conditions, undisclosed hoarding, etc.), the booking is treated as delivered and no refund is due.
6B.6 Nothing in this Section limits your statutory rights under the Consumer Rights Act 2022, the Sale of Goods and Supply of Services Act 1980, or the EU Consumer Rights Directive.
6C.1 Recurring cleaning plans (weekly, bi-weekly, tri-weekly, or monthly) automatically generate a new session each cycle at the price agreed on your original booking. Payment for each session is taken approximately 48 hours before the scheduled start, using the payment method saved on file.
6C.2 You can pause, skip a single session, change frequency, defer to a new date, or cancel the recurring plan at any time from your Customer Dashboard, provided you make the change more than 48 hours before the next scheduled session. Cancellations made inside the 48-hour window are governed by Section 6B.
6C.3 If a payment fails, we will attempt to notify you and retry. If payment cannot be secured before the scheduled session, the session may be cancelled and the subscription paused until a valid payment method is provided.
6C.4 Price adjustments for future sessions (e.g. VAT changes, service-cost updates) will be notified to you by email at least 14 days in advance. You may cancel the subscription without penalty before the new price takes effect.
6D.1 Under the EU Consumer Rights Directive (as implemented into Irish law), when you buy a service online you normally have a 14-day right to cancel without giving any reason and receive a full refund.
6D.2 Where you request that the service be performed within this 14-day period — for example by choosing a cleaning date less than 14 days from the booking date — you expressly agree to waive your cooling-off right for that specific service, and you accept that Section 6B (Cancellation & Refund Policy) applies instead. This waiver is presented at checkout and you must actively confirm it before your card is charged.
6D.3 If the service has already been fully performed within the 14-day window with your express agreement, you lose the right to cancel under this cooling-off provision. If only part of the service has been performed, you may still cancel but must pay for the part already delivered.
Please see our Privacy Policy for full details of how personal data is used under GDPR.
8.1 Customers may stop using the Website at any time.
8.2 We may suspend or remove a Professional or Customer's access if they:
All Website content, branding, and materials belong to YourServices.ie and may not be copied or reused without permission.
Both parties must keep any non-public information confidential except where disclosure is required by law.
11.1 These Terms may be updated from time to time. Continued use of the Website constitutes acceptance of updated Terms.
11.2 No third party has the right to enforce these Terms.
11.3 If any part of these Terms is found unlawful, the remaining sections remain in force.
11.4 These Terms are governed by the laws of Ireland. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland. Nothing in this clause removes any protection guaranteed to consumers under the Consumer Rights Act 2022, the Sale of Goods and Supply of Services Act 1980, or the EU Consumer Rights Directive.